FAQs

Top 20 questions about UCNEST

Making a booking

Can I view your rooms?

Yes, you can arrange a viewing appointment online or by calling us on +44 20 7043 1185

How do I book a room?

Four steps:

  • Find the property you want to book
  • Submit an application form
  • Pay your fees
  • Sign your contract

Do I need to pay before signing my contract?

Yes; to book a property on UCNEST, you must pay the Application Fee before we process your application, and pay the Holding Deposit before signing your contract.

Please note that the Application Fee is non-refundable.

The Holding Deposit, too, is non-refundable unless we are unable to make you an offer of accommodation, in which case we will refund it in full.

Paying the rent

Do I need to pay anything else before I move in?

You will need to pay your rent, and we offer you a choice of three payment plans. There are no other costs – no taxes added on, no hidden extras!

Can I pay rent by instalment?

You have two options to pay:

  • Monthly:All tenants paying monthly need to have a UK-based guarantor.
  • Annually: the rent is paid in advance in full and no guarantor is required.

What methods can I use to pay?

You can only pay the rent via bank transfer.

What happens if I realise won’t be able to make a payment on time?

For us to be able to provide our high level of service, we do need and expect our residents to pay their rent on time.

What is a guarantor?

A guarantor is someone who takes joint financial responsibility for your tenancy and is liable to pay your rent if you are, for any reason, unable to pay an amount owed to Urban and Campus Nest. The guarantor’s signature MUST always be witnessed.

We have the right to legally pursue your guarantor for recovery of outstanding monies, so it is important that he or she understands their liability.

Who needs a guarantor?

Only clients that choose to pay by instalments need to have a guarantor.

Who can be a guarantor?

There are four main factors that affect if someone can act as a guarantor. These are:

  • They must be a UK resident and over the age of 18
  • They must be a homeowner
  • They must be in full-time employment
  • Their income must be able to cover the costs associated with the rent in the tenancy.

What is witness and who can be a witness?

A witness is a person who is present at the signing of a legal document. They sign the document to indicate that they personally saw the signing. The date that the witness signs any document must of course be the same as the date that the tenant/guarantor signs the document.

The witness must be a third party, that is, neither the tenant nor any guarantor, and should be over 18 years of age. The witness must not be related to the signatory or their guarantor.

Checking in

Can I move in early?

You can only move into your room from the start date of your tenancy onwards; our standard tenancies have fixed dates and cannot be changed.However if you need to move in earlier it may be possible to book an additional short stay tenancy if a room is available. This would involve signing another set of paperwork and you will be charged for any additional nights. Please contact us for more information.

Can I still check in if I haven't paid rent yet?

Unfortunately no. It’s really important that your rent is paid on time.

What if I need to check in out of office hours?

Our office hour is 9:00am-6:00pm. If you want to arrive out of office hours, please speak to us first, we do, however, reserve the right not to arrange check-in out of office hours.

What documents do I need to bring when I check in?

Please bring an official form of ID with you (such as passport or provisional/driving licence). You also need to bring the original signed tenancy agreement with you.

What happens on the day my tenancy starts?

The Holding Deposit will turn into your Security Deposit, to be held under a Tenancy Deposit Protection Scheme until the end of your tenancy.

What happens when my tenancy ends?

After you vacate the room the Security Deposit will be refunded to you, minus the cost of any damage, the cleaning charge, and any unpaid rent and utility bills.

Living with UCNEST

Can I have guests to stay?

We want you to consider your UCNEST room as your home and we are happy for you to have guests to stay. We allow guests to stay overnight for up to two weeks. All we ask is that you let us know and that you consider your other flatmates and treat them with courtesy. You are responsible for any guests that you have staying with you, and you are liable if they cause any problems.

Can I smoke in my room?

No – and in most accommodation you can’t smoke anywhere in the flat. As per your Licence Agreement, if you’re caught smoking, or tampering with smoke/fire detectors, you’ll be liable for a fine.

What happens if something in my room doesn’t work, or there is a problem with my room?

Our maintenance staff will keep everything running smoothly. Simply log the problem to our staff and we’ll be on the case.

What happens if I break or damage something in the room?

Please tell our staff; as soon as possible. You will be required to repair or replace the item, and the cost will if necessary be deducted from your deposit.

Whose responsibility is it to clean my room?

You’ll be in charge of cleaning your own room. Doing your own cleaning is an important part of living away from home.

Who cleans the kitchen, the toilet and bathroom and the other shared spaces?

Out of consideration for your flatmates we expect you to put your food away, to wash up after cooking and eating, and to keep these rooms reasonably tidy and clean.

Is there a washing machine? Is clothes-washing detergent provided?

We do provide washing machine, but where there are, detergent is not provided. You’ll need to pick up washing powder/liquid/tabs and maybe some fabric softener when you go to the supermarket.