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We highly value your trust in choosing UCNEST.com for your online accommodation reservation. Therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details, including your credit card details, Paypal account details and Alipay account details. This privacy policy applies to all of our services, whether accessed or made available online or through any other platform or device (hereafter collectively referred to as the "Website"). By accepting this privacy policy you consent to the processing of your personal data by UCNEST.com for the purposes specified below.
UCNEST.com processes your personal data for the following purposes:
1. Making reservations via the Website.
2. Evaluating your stay at a location booked through the Website, and placing this evaluation on the Website (only with your consent).
3. Informing you about interesting offers (only with your consent).
We may also use your personal data to detect fraud and/or other illegal acts aimed at UCNEST.com.
UCNEST.com collects personal data such as: your name, address, email address, telephone number, PayPal account, Alipay account and so on, and to the extent available, reservation preferences and smoking preference. This information is required to process, book and complete your reservation.We do not store customer credit card details.
UCNEST.com may also process data about your computing device such as IP address, browser type, and (for users of our service through a mobile device) Unique Device Identifier, operating system, application version and latitude/longitude. These data are typically non-identifying or anonymised, but may nevertheless be considered personal data either by themselves or when combined. In these cases the data will be processed in accordance with UK data protection law.
Under certain conditions UCNEST.com may transfer your personal data to the following third parties:
For the purpose of completing your booking we will disclose your name, contact details and the credit card details to the relevant accommodation with which a booking is made. We will only provide those elements to the accommodation that are required for it to process your reservation.
By completing a booking, you agree to be invited to complete our guest review form. If you wish, the review can be completed anonymously. By completing the guest review, you agree that it can be used on our Website on the relevant accommodation information page and on other such platforms and social media (wholly or partly) owned, controlled, managed or hosted by us or our trusted business partners for the sole purpose of informing future customers on the service level and quality of the relevant accommodation. We reserve the right to adjust, refuse or remove review forms at our sole discretion. The guest review form should be regarded as a survey and does not include any commercial offers, invitations or incentives whatsoever.
From time to time, we may use third party service providers as data processors for the purposes specified above. For example, we may use service providers to send reservation information to accommodations electronically. Processing by these third parties takes place under our instruction. These parties are bound by data processing agreements and confidentiality agreements.
We may share and disclose your personal details and information to a government or investigative authority if required by law (or any regulation having the force of law), legal process, criminal investigation, court order or subpoena. UCNEST.com may also disclose your personal data if it is strictly necessary for the prevention, detection and prosecution of criminal acts.
In accordance with UK data protection laws, strict security procedures are observed within UCNEST.com to prevent personal data misuse and unauthorised access.
In order to protect and safeguard the personal data provided to us, we have implemented and use appropriate business systems and procedures. Furthermore, we have implemented and use security procedures and technical and physical restrictions for accessing and using personal information. Only authorised employees are permitted to access personal information for performing their duties in respect to our services.
Your credit card and Paypal account details will be stored by us for a maximum of 10 days after a booking is made. After that period, your credit card and Paypal data will be irrevocably deleted from our systems.
You always have the right to review the personal data you have stored with us. You can request your personal data by emailing us at: info@ucnest.com
Please write "Request personal data" as the subject line of your email.
If your personal data is incorrect we will change it at your request. You can also ask UCNEST.com to remove your personal data from its database by sending us an email to the aforementioned email address.
